Who can use the Citizens Portal?

The Citizens Portal is available to everyone, but the level of access depends on the following criteria:

• Users must be at least 18 years old to register.
• Registration can be completed through the mobile app, website, or at designated walk-in locations.

• Accounts created online require verification by the system administrators to ensure accuracy.
• If you registered at a walk-in service center and received an identification card, your information was automatically approved and verified.

• Providing accurate and valid information is essential for availing government services.

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Why is verification necessary?

Verification is crucial to maintain the integrity and security of the Citizens Portal. Here's why:

• Prevents fraud: Ensures only legitimate accounts are created.
• Protects user data: Safeguards personal information from misuse.
• Improves service access: Confirms the accuracy of information so users can seamlessly access government services.

If you registered online, a system administrator will verify your details before approving your account. For those who registered in person and received an identification card, your information has already been verified, ensuring secure and efficient access to services.

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How to delete my account?

If you wish to delete your account, follow these steps:

1. Open the Citizens Portal app or visit the website.
2. Navigate to the Settings page.
3. Under the Delete account section, enter your password to confirm.
4. Confirm your action to initiate the deletion process.