About the portal
The Citizens Portal is the official online gateway to local government services for the City of San Fernando, Pampanga. It brings applications, permits, advisories and emergency contacts into a single account, so Fernandinos can transact with the city from anywhere instead of lining up at a counter.
One account, built around the transactions Fernandinos need most.
Register once and use the same account across every service in the portal.
Apply for your Kayabe Kard and view your issued cards from your account.
Business permits, Mayor's Working Permit, cedula requests and more, without the queue.
Book a slot for business permit transactions and arrive at a scheduled time.
Follow the status of what you filed and look back at past transactions.
City announcements and service advisories, filtered by the office that issued them.
Emergency numbers and the full office directory, reachable in a tap.
Flag an incident in the city, or tell us when something in the portal is broken.
A sample of what is live today. The full, filterable list is on the home page.
The portal is open to everyone. Access depends on how far you have registered.
Register at 18 and above
Sign up through the website, the mobile app, or a walk-in service center.
Get verified
Online sign-ups are reviewed by administrators. Walk-in registrants who received an ID are already verified.
Your data is protected
Personal information is handled under the Data Privacy Act of 2012.
Developed and maintained by the City ICT Office (CICTO) for the City of San Fernando, Pampanga.
Read the FAQOur support team is here to help you find the right service or answer your questions.